Help Desk Technician

Division: Optical Communications

Want to Join Our Team! Apply Here Today!

This is a hybrid position with a minimum of Tuesday, Wednesday and Thursday in office at the Hudson, MA office.

As the industry’s leader in fiber optic interconnects, SENKO is relentlessly pushing the boundaries of technology. Our dynamic and fast-paced environment fosters a culture of creativity and collaboration, where your ideas can thrive. We partner with the world’s most renowned technology giants, shaping the future of connectivity together.

At Senko, you’ll be part of a team that’s passionate about innovation and dedicated to making a global impact. If you’re ready to take your career to the next level and be at the forefront of technological advancements, Senko is the place for you.

The Help Desk technician will provide Tier 1 support to SENKO employees via phone, email, and computer chat. The technician will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. Technician will escalate issues that extend beyond Tier 1 span of control.

Come and join us on this exciting journey to shape the future of connectivity!

职责和责任 包括以下内容。其他职责可能被分配。

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat
• Provide excellent customer assistance
• Document customer interactions
• Run diagnostics to discover or resolve customer reported issues
• Escalate issues to the next Tier support as needed
• Install and make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
• Maintain computer equipment inventory for US, Brazil, Canada and Mexico

Skills

• NetSuite
• VMware
• Systems Analysis Skills
• Problem Solving
• Communication Skills
• 专业精神
• Strong Work Ethic
• Help Desk Software

资格。

• 2+ years of experience working in a help desk environment (Zendesk a plus)
• Excellent oral communication skills
• Highly organized to keep Help Desk tickets in order
• Ability to diagnose and resolve Tier 1 computer technical issues
• Ability to diagnose and resolve Tier 1 application technical issues

提供的福利

• 酌情奖金
• 医疗连接器
• 牙科
• 愿景
• 受抚养子女护理
• 自愿人寿、重大疾病和意外保险
• 401K
• 法律服务
• 宠物保险
• 财务健康
• 每个日历年 12 天带薪公司假日
• 2 个浮动假期
• PTO
• 病假
• 教育援助计划

薪资范围：

$23 – $25 per hour

平等就业机会声明：

SENKO Advanced Components, Inc.是一家机会均等的雇主，不会因实际或感知的种族、肤色、宗教信仰、国籍、血统、公民身份、年龄、性别（包括怀孕、分娩和相关医疗状况）、性别认同或表达（包括变性身份）、性取向、婚姻状况、兵役和退伍军人身份、身体或精神残疾、适用的州或地方法律规定的受保护医疗状况（如癌症）、生殖健康决策、遗传信息而歧视员工、婚姻状况、兵役和退伍军人状况、身体或精神残疾、适用的州或地方法律规定的受保护医疗状况（如癌症）、生殖健康决策、遗传信息，或适用的联邦、州或地方法律和法令所保护的任何其他特征。SENKO Advanced Components, Inc. 的管理团队致力于在招聘、雇用、安置、晋升、调职、培训、薪酬、福利、员工活动、使用设施和项目以及就业期间的一般待遇等方面执行本政策。

公司将努力为符合以下条件的申请人或员工提供合理便利：身体或精神残疾；真诚的宗教信仰和习俗； 作为家庭暴力、性犯罪或跟踪骚扰受害者的需求；与怀孕、分娩或相关医疗条件有关的需求；和/或适 用法律要求的任何其他原因，除非这样做会对公司业务运营造成不必要的困难。任何求职者或员工如果需要为履行工作的基本职能提供便利，应联系人力资源部主管，申请 提供便利。在适用法律允许的范围内，申请人或员工应明确说明为完成工作需要哪些便利，并提交证明文件， 解释申请便利的依据。公司将对申请进行审查和分析，包括与员工或申请人进行互动，以确定是否可以提供此类便利。公司将评估所请求的便利，并酌情确定其他可能的便利（如有）。公司将在合理期限内将决定通知个人。公司将以保密的方式对待作为调适程序一部分提交的所有医疗信息。

我们鼓励任何对工作场所平等就业机会有疑问或担忧的员工向人力资源部主管提出这些问 题。公司不允许对提出平等就业机会问题的个人进行任何形式的报复。如果员工认为自己受到了任何此类报复，应联系人力资源主管。为确保我们的工作场所不存在人为障碍，违反本政策（包括任何不当的报复行为）将导致纪律处分，最严重者包括解雇。所有员工必须配合根据本政策开展的所有调查。