Inside Sales Support

Summary:

Inside Sales Support coordinates the complete “RFI / RFQ to Quotation” process by actively researching products and suppliers requested by our customer whilst keeping in constant communication with all involved internal and external parties.

Key Duties and Responsibilities include the following. Other duties may be assigned.

• Respond to incoming (customer / supplier) RFI and collect all relevant information for future documentation and quotation purposes.
• Check and elaborate customer requests with suppliers and project owners to find relevant products and suppliers encompassing the customer’s request.
• Describe and document all relevant (technical) product information including specification sheets and drawings.
• Create and maintain project documentation and files which are easily accessible by other internal parties.
• Follow up and keep all parties properly informed.
• Receive, validate and confirm incoming RFQ and prioritize them accordingly.
• Create and update cost price calculation sheets where all relevant project information, delivery, pricing, and profitability aspects are taken into consideration.
• Communicate options and alternatives with your customers and the operations department.
• Get approval for finalized quotations, send them out to the customers, maintain a structured follow up schedule and record its status on the department’s tracking sheet.
• Make sure that all important master data is available and provided to the “IT and System” department in a structured way. This includes all project relevant customer and supplier data, but also item data, HS codes, COO and pricing information.
• Request and update customer and supplier price lists by actively requesting updated prices from the supplier and requote the customer if needed.
• Provide excellent customer service, common for Japanese companies, to ensure recurring and increasing sales. This entails building and maintaining a close relationship with our customers and suppliers.
• Advise our customers (external and internal) about the most ideal and cost-effective shipping method.
• Act as account manager by connecting different parties in case of delivery issues, quality problems and provide end-to-end customer service.

Skills:

• Familiar with general automotive supply chain processes
• Takes initiative
• Attention to details
• Hands-on mentality
• Excellent verbal communication skills.
• Self-motivated and disciplined.
• Able to convey information clearly and effectively
• Self-motivated and disciplined
• Responsible and goal oriented
• Good listening skills
• Confidence and pro-activeness
• Strong attention to details.

Qualifications:

• Bachelor degree or related work experience
• Experience in ERP system helpful.
• Prior experience in distribution or logistics preferred.

Benefits:

• Pension plan
• 25 days off per year
• 38 hour workweek
• Loyalty bonus each year depending on the length of your employment.
• Flexible working hours between 07:00 and 09:00.
• Able to work a maximum of two days from home every week.
• After completing the probation period you receive €500,- to furnish your home office.

Want to join our team? Apply today!